Privacy Policy

At Paris Fun Tours, we are committed to protecting your privacy and
personal data in full compliance with:
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Loi Informatique et Libertés (French Data Protection Act, updated June 20,
2018)
Recommendations of the CNIL (Commission Nationale de l’Informatique et
des Libertés)
This policy explains how we collect, use, store, and protect your data when
you use our website and services.

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1. IDENTITY OF THE DATA CONTROLLER
Paris Fun Tours
99 Avenue Achille Peretti, Neuilly-sur-Seine, Hauts-de-Seine, France
Email: customerservice@parisfuntours.com
Phone: +33 7 56 28 25 91
SIRET: 932 681 042 00010

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2. PERSONAL DATA WE COLLECT

• ‍‍First and last name
• Email address
• Phone number
• Postal address
• Booking and travel details
• Payment information (processed via secure third-party services)
• IP address and browser data (via cookies and analytics tools)
• Preferences or accessibility requirements

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3. LEGAL BASES AND PURPOSE OF PROCESSING‍

• We collect and process your data on the following legal bases:
  Booking processing and payments: Contract (Art. 6(1)(b) GDPR)
• Customer service and support: Legitimate interest (Art. 6(1)(f))
• Tour coordination with guides and partners: Contract
• Marketing communications(email/newsletter): Consent (Art. 6(1)(a))
• Website usage tracking and performance: Legitimate interest &
  consent
• Legal and tax obligations: Legal obligation (Art. 6(1)(c))
• You may withdraw your consent at any time without affecting the
  lawfulness of prior processing.

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4. DATA RECIPIENTS‍

We may share your personal data only with:

• Secure payment processors (e.g. Stripe, PayPal)
• Tour platforms (e.g. Viator, TripAdvisor)
• Tour guides or third-party partners directly involved in the execution
  of your booking
• Service providers such as web hosting, email, analytics, and customer
  support
• All recipients are subject to strict confidentiality agreements and comply
  with the GDPR.
• We do not sell or disclose your data for unrelated third-party marketing.

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5. INTERNATIONAL DATA TRANSFERS
Some service providers may process your data outside the European
Economic Area (EEA). In such cases, we ensure that:

• The country has been deemed to provide adequate protection by the
  European Commission, or
• Standard Contractual Clauses (SCCs) or equivalent legal safeguards
  are in place.

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6. DATA RETENTION
We retain personal data for only as long as necessary:

• Booking & payment data: 6 years (legal and tax requirements)
• Customer records: 3 years after your last interaction
• Marketing data: Until consent is withdrawn or 3 years after last
  contact
• Cookie and tracking data: Up to 13 months (as per CNIL)
  Once the retention period expires, data is deleted or anonymized securely.

7. YOUR RIGHTS UNDER THE GDPR & FRENCH LAW‍

You have the following rights regarding your personal data:

• Right of access – Obtain confirmation and a copy of your data
• Right of rectification – Correct any inaccurate or outdated data
• Right of erasure – Request deletion under certain circumstances
• Right to object – To marketing or processing based on legitimate
  interest
• Right to restrict processing – Temporarily block processing under
  certain conditions
• Right to data portability – Receive your data in a usable format
• Right to withdraw consent – At any time, without justification

To exercise your rights, contact:
customerservice@parisfuntours.com
+33 7 56 28 25 91

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You may also file a complaint with the French data protection authority
(CNIL):
www.cnil.fr | 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07

8. COOKIES AND TRACKERS
Our website uses cookies and tracking technologies to:

• Enable essential site functionality
• Analyze website traffic (e.g., via Google Analytics)
• Personalize your experience
• Serve targeted advertisements (only with your consent)

We use Cookiebot by Usercentrics, a GDPR- and CNIL-compliant cookie
consent platform. When visiting our site, you are prompted with a banner
where you can accept, refuse, or customize your cookie preferences.

You can change your cookie settings at any time by clicking “Cookie
Settings” in the website footer.

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To view the detailed cookie list and declarations (type, provider, expiry,
purpose), please refer to our [Cookie Declaration] generated by Cookiebot.

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9. SECURITY MEASURES
We take appropriate technical and organizational measures to protect your
data:

• SSL encryption on our website
• Secure hosting with EU-based providers
• Limited access to personal data within the organization
• Contracts and data protection clauses with all third-party providers

Despite our best efforts, no system is 100% secure. If a data breach occurs,
we will inform the CNIL and affected users in accordance with GDPR
procedures.

10. UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes in law or
company operations. Any changes will be published on this page with the
updated effective date.
We encourage users to review it regularly.

11. TELEPHONE CALL RECORDING
As part of our customer service operations, certain telephone calls made to
or from Paris Fun Tours may be recorded.
Purpose of Recording
Call recordings may be used for the following purposes:

• Ensuring service quality and training staff
• Assisting in handling complaints or disputes
• Documenting bookings or modifications requested over the phone
• Compliance with legal or contractual obligations

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These recordings are made in accordance with:

• Article 6(1)(f) of the GDPR (legitimate interest)
• CNIL recommendations on voice recordings
• French Labor Law (if employees are recorded — internal access is
  strictly limited)

USER NOTIFICATION
‍
You will always be informed at the beginning of a call if the conversation is
being recorded. Continuing the call implies consent. If you do not wish to
be recorded, you may request an alternative communication method (e.g.,
email).

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RETENTION AND ACCESS
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• Recordings are stored securely and retained for a maximum of 6
  months, unless needed longer for legal or contractual purposes.
• Access is strictly limited to authorized personnel under
  confidentiality obligations.
• You have the right to access or request deletion of a recording that
  contains your personal data, unless we are required to retain it for
  legal reasons.

To exercise your rights, contact us at customerservice@parisfuntours.com.